Before the cruise

Before you travel with us find out what you need to know to travel safely and comfortably

FAQ


The standard maximum limit for a hand baggage on Enter Air cruises is 5 kg (the sum of three dimensions cannot exceed 115cm (e.g. 55x40x20 cm)), and for a checked baggage 20 kg. People travelling on one ticket can combine their checked baggage, in which case the weight of one suitcase cannot exceed 32 kg.

In compliance with the Enter Air’s General conditions of carriage, pregnant women can travel on board of the Carrier’s planes until the 26th week of pregnancy without medical certificate stating the absence of contraindications for travelling by plane. The Carrier permits the carriage of a pregnant woman between 27th and 34th week of pregnancy after presenting by the travelling woman a medical certificate confirming the pregnancy advancement and the absence of contraindications for travelling by plane.

Children which on the day of journey are under two years old travel free of charge under condition that they will spend the trip on the knees of an adult person. One adult can accompany only one baby. Each child under two years old is allowed 5kg of hand baggage free of charge.

Yes, in case of baby food and medications the general rules concerning carriage security, which forbid carrying on board gels and liquids in the amount exceeding 100 ml and of total volume of 1l, do not apply. In such case, during the security check the Border Guards can ask for tasting the food in their presence.

Enter Air transports prams free of charge, however their weight reduces the available checked baggage limit (20 kg). The prams should be checked to the baggage hold of the plane directly before boarding the plane at the latest. It is not required to register the pram during the check in and registering other baggage at the check-in desk. After landing, the pram can be collected right after leaving the plane.

The check-in of the Enter Air airline starts 2 hours before the hour of departure and ends 35 minutes to the departure. However, because of procedures concerning the carriage security which require to perform the security control of the passengers, Enter Air recommends arriving 2 hours prior to the departure.

Enter Air planes in Warsaw depart from the terminal A (the new terminal).

It is permitted to carry domestic animals (dogs and cats only) which weight does not exceed 5 kg on board in special cages specifically intended for that purpose (the maximum weight of the animal with a travelling container 8 kg), which every time must be approved by the Carrier together with all necessary certificates about the animal’s condition  as well as all other documents required by the authorities of the country of departure, arrival and all transit countries. For transporting domestic animals, Enter Air collects the fee according to the table of extra charges presented in actual General Conditions of Carriage.

Currently, Enter Air collects a fee amounting to PLN 24 per each excess kilogram of baggage over permitted limits (luggage limits: 5 kg per hand baggage, 20 kg per checked baggage, 16 kg per long-haul checked baggage).

The Enter Air airline offers on board catering, which includes, for instance, sandwiches, drinks, sweets, etc. Some travel agencies include in the price of the ticket catering and during such cruises the meal is free of charge. Please inquire at your travel agency about details concerning a free of charge catering.

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