European Commission has launched a platform facilitating out-of-court dispute resolution (ADR) between entrepreneurs and consumers, which is available under the following address: https://ec.europa.eu/consumers/odr. Please note that Enter Air have not subscribed to participate in the alternative dispute resolution through the ADR platform, which is facultative, and is entitled to refuse participation in such proceeding.
We kindly inform that the passengers can submit complaint via the complaints book in its electronic format is a Digital Platform which allows consumers and users to submit their complaints in electronic format and is available at https://www.livroreclamacoes.pt/Inicio/, with the same value as the complaints submitted in the book´s physical format. The “Electronic Complaints Book” (“Livro de Reclamações Electrónico”) was created by Decree-Law 74/2017, of June 21st and regulated by Regulation 201-A/2017, of June 30th.
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