Before the flight

Before you travel with us find out what you need to know to travel safely and comfortably


On Enter Air flights, the maximum limit for hand luggage is 5 kg (the sum of three dimensions cannot exceed 115 cm, e.g. 55x40x20 cm), and for checked baggage 20 kg (120 x 100  x 80 cm)

For operational reasons, the checked baggage allowance is limited to 16 kg for flights that include the following destinations:

-Ras Al Khaimah (RKT)

-Amílcar Cabral (SID)

-Fudżajra (FJR)

-Salala (SLL)

-Kolombo (CMB)

-Zanzibar (ZNZ)

-Dubai (DWC)

*For ferries from Polish to Mombasa, the checked baggage allowance is 15kg.

Passengers travelling on the same ticket can combine their checked baggage, in which case the weight of one suitcase cannot exceed 32 kg.

Yes. Strollers are always transported free of charge. However, in the case of strollers for children older than 2 years, the weight of the stroller is included in the child's baggage allowance. This means that both the stroller and the checked baggage for the child together can weigh a maximum of 20 kg. The surcharge is charged only if the limit is exceeded (PLO Articles 18 and 15). Strollers are always packed in the luggage hold. You can drop off your stroller at baggage check-in or before boarding the aircraft. A baby stroller can be driven up to the stairs leading to the aircraft and cannot be taken on board. There is no space to place strollers on board the aircraft. Upon arrival at the destination airport, the trolley will be dropped off at the stairs (if airport conditions allow) or on the baggage belt with other baggage in the terminal.

Yes. According to the regulations, two or more people checking in at the same time can combine the weight of their baggage with the maximum weight for a single piece of baggage, which is 32 kg (PLO Article 18). It is worth remembering that combined baggage must have the same maximum dimensions as standard baggage, i.e. 120 x 80 x 100.

Children over the age of two have the same baggage allowance as adults (PLO Article 18).

The lack of standard checked baggage does not exempt you from the obligation to pay for sports baggage (e.g. bicycle, golf, diving tanks, etc.) (PLO Article 18).

Yes. A beach umbrella can be carried as part of the free allowance, provided that it meets the requirements (weight and size limit) of checked baggage together with the rest of your luggage. PLO Article 18.

Each passenger, including children under 2 years of age, is allowed to carry 1 piece of hand baggage weighing up to 5 kg, with maximum dimensions of 55 x 40 x 20 cm (PLO Article 17)

Yes, but only if the device is approved for air carriage in accordance with the relevant international law, and if it meets the standards for the size and weight of hand luggage. In addition, in accordance with the regulations, there are restrictions on the transport of power batteries. If batteries are eligible for carriage, they must be secured and carried in carry-on baggage. Check the details in ENTER AIR - GENERAL CONDITIONS OF CARRIAGE, article 17 and Appendix II to the PLO (list of hazardous materials) or visit the Safe Baggage page  prepared by the Civil Aviation Authority.

Transportation of equipment with the exception of Article 17 on hazardous materials must always be reported to the carrier via the sales office. Check Appendix II of the PLO (List of Hazardous Materials).

Check-in is possible only at the airport. It is currently not possible to check in online. PLO Article 9

These payments are made at the ticket offices at the airport during check-in. The amount of fees is in accordance with Appendix III to the PLO. We would like to remind you that sports equipment should be packed safely, in a way that will protect it from possible damage.

We always recommend that you carry your medication in your carry-on baggage (in case your checked baggage is delayed). Medicines should be transported in their original packaging along with the manufacturer's leaflet (this is to facilitate safety checks). Liquid medicines may be carried in packages larger than 100 ml, provided that they are necessary for travel. Cabin crew cannot ensure that medicines are stored in a cool place.

There are no limits for water and beverages purchased in the restricted area. The limit applies to liquids and gels (including cosmetics) purchased before the restricted zone. In this case, the applicable limit is a total of 1 L in packages no larger than 100 ml. All containers of liquids must fit in a 1 litre plastic bag.

Yes, but the carriage of car seats is subject to restrictions with particular reference to the PLO Article 15, which means:

  • the seat next to the seat must be occupied by the person who is responsible for the child,
  • Travel seats can only be placed in window seats (seat A or F).
  • the seat must not be in the emergency row or directly before or behind the emergency row (in the case of the Boeing 737-800 aircraft, these are the following seats: 1A, 1B, 1C, 15ABCDEF, 16ABCDEF (the digit stands for the row number),
  • The take-off and landing of a given flight is always carried out by the child on the lap of an adult, fastened with belts provided by the flight crew.
  • the seat has a certificate of suitability for use in air transport (described on the seat),
  • the child seat does not exceed the dimensions of the aircraft seat (43x35 cm),
the seat is equipped with a suitable latch that allows it to be securely attached to the passenger seat using the passenger's seat belt (aircraft seats do not have the ISOFIX system).

In accordance with the General Conditions of Carriage of Enter Air Sp. z o.o., all complaints are accepted in writing, on paper (address: Enter Air Sp. z o.o., 74 Komitet Obrony Robotników Street, 02-146 Warsaw) or in electronic form through the complaint form available on the Enter Air website in the "CONTACT" tab ( Properly submitted complaints are considered immediately, and responses to complaints are provided no later than within 30 days from the date of their receipt. Please read the document GENERAL CONDITIONS OF CARRIAGE ENTER AIR Sp. z o.o. (

It is allowed to bring baby food on board, including powdered milk, liquid milk, water and fruit juices in quantities intended for consumption during the journey.

According to the PLO, Article 14 contains a list of special categories in which we require a medical certificate, these are:

  • passengers suffering from any disease considered contagious and contagious
  • passengers requiring medical care, supplemental oxygen for breathing and other specialized (medical) equipment during the flight
  • women over 32 weeks of single pregnancy
  • passengers whose behaviour or mental state makes it impossible to travel without additional care
  • A passenger whose health condition or behaviour poses a threat or discomfort to other passengers
  • a passenger deemed to pose a potential threat to the safety or punctuality of the flight, including due to the possibility of divertling or other unscheduled landings;
  • passengers whose health could be impaired by air travel
  • passengers with stiffened limbs
  • newborns up to 7 days of age
It is worth mentioning that Enter Air does not transport passengers on stretchers.

In the case of medicines that require a syringe or medicines that are in a syringe, e.g. insulin, it is necessary to have a doctor's certificate confirming that you need to have these medicines also during the journey.

There are no limits for water and beverages purchased in the restricted area. The limit applies to liquids and gels (including cosmetics) purchased before the restricted zone. In this case, the applicable limit is a total of 1 L in packages no larger than 100 ml. All containers of liquids must fit in a 1 litre plastic bag.

Pregnant women can travel on Enter Air flights under the following conditions:

a) Women up to 32 weeks of pregnancy without any complications may travel with the consent of their doctor without the need for a certificate. Nevertheless, we recommend that women after 28 weeks of pregnancy carry such a certificate (in their mother tongue and in English). In such a case, it should state that there are no complications in the course of pregnancy and that there are no contraindications to air travel.

b) Women with a single pregnancy over 32 weeks of gestation up to the end of the 36th week of pregnancy may travel only if they present a special MEDIF form completed by their doctor in their native language and in English. A sample form can be found on the Carrier's Website.

c) For safety reasons, women over the 36th week of single pregnancy and the 32nd week of multiple pregnancy will not be allowed to be transported on Enter Air.

Bearing in mind the safety of expectant mothers and their babies, we recommend that the length of the journey for pregnant women should not exceed 4 hours.

Spaces in the immediate vicinity of emergency exits are only available to people without disabilities over 16 years of age. PLO 29

The certificate is required above the 32nd week of pregnancy without complications. However, for the safety of your baby and yourself, we recommend obtaining such a certificate if you are pregnant from the 28th week.  PLO 14

The medical certificate (MEDIF) should be issued in the native language and in English. PLO Article 14. The download form is available on the website in the Preparation for flight tab.

Children under the age of 16 are not allowed to travel alone. They must be cared for by an adult who is at least 18 years old. As part of the juvenile assistance service (fee in accordance with Appendix III of the PLO), it is possible to take care of a child from the age of 5 years by the flight crew, in accordance with the PLO Article 15.In order to provide care for the child during the flight, the parent is obliged to report such a need to the travel agency. At check-in, you will receive a declaration to fill in with the details of the attendant and the person authorised to pick up the child at the port of destination. The child will be handed over to an authorised person at the destination port after prior inspection of the person taking the child and comparison of his/her data with the declaration.

Normally, check-in opens 2 hours before the scheduled departure time. In accordance with the regulations, the check-in desks close 45 minutes before the departure time. We kindly ask you to manage your time before departure! PLO Article 9

Gates open 45 minutes before the scheduled departure time and close 20 minutes before the scheduled departure time. PLO Article 9

Check-in is possible on the basis of a valid passport. Check-in on the basis of a valid ID card is possible in the European Economic Area, provided that the card is issued by one of the Member States. It is the passenger's responsibility to have important and necessary documents. Therefore, it is worth checking carefully the documents you have and their expiration date! PLO Articles 8 and 9

As part of the additionally paid service, it is possible to reserve a specific seat on the plane, details in PLO Article 29. The amount of the fee is in accordance with Appendix III to the PLO. Seat reservation is currently only possible at the airport, right next to check-in.

Yes. However, it is necessary to obtain the carrier's consent for transportation. In addition, we only accept dogs and cats for transportation (PLO art. 19). According to the regulations (PLO Article 19), animals are transported only on board the aircraft, therefore only animals weighing up to 8 kg with a cage and with certain maximum dimensions are accepted (PLO 19). Animals are transported upon payment of an additional fee (PLO 19), with the exception of Article 19. According to the carrier's recommendations, the animal should be taken for a walk before check-in. A few hours before the cruise, the provision of water and food should be kept to a minimum.  During its journey, the animal must not be taken out of its cage. Transportation of an animal is possible only on the basis of the required documents (passport with confirmation of required vaccinations). It is the passenger's responsibility to comply with the formal requirements of the country of departure and arrival regarding the veterinary documentation of the animal.

Of course. However, due to international regulations, passengers with disabilities are not allowed to sit in the immediate vicinity of emergency exits. PLO 29Passengers requiring special care are transported in accordance with Article 14 of the PLO.

Yes, but only if the conditions set out in the PLO Article 14 are met. Enter Air cannot guarantee an allergen-free environment for passengers.

Paid or free catering is offered during the flight. The offer is subject to an agreement with the tourist office.  In the case of paid catering, a list of food and beverages with prices is available on board the aircraft in the In-flight Magazine and on the website in the Pre-flight/On the plane tab.

You can bring your own food on board as part of your carry-on baggage, excluding alcohol. Liquids are subject to special safety requirements, containers up to 100ml, not exceeding 1 liter in total and transported in a plastic bag with a capacity of 1 liter.

Check out ENTER AIR - GENERAL CONDITIONS OF CARRIAGE, where all issues related to travel on board Enter Air aircraft are described in detail. We also encourage you to visit the Safe Baggage website  prepared by the Civil Aviation Authority.

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